Good communication skills
Know what you want to say
Control Fear
Use language appropriate to the audience
Use simple and direct words
Avoid jargon and vague terms
Believe in your message
Repeat Major Points
Find Out what your Listener wants
Make eye contact
Watch your tone
Illustrate with personal examples
Check your posture
Dress Appropriately
Avoid words that hurt
Be flexible
Commit to Being Truthful
Empathize
Be receptive to New Ideas
Take Responsibility
Respect the Other Person’s Point of View
Smile